How many times have you spoken with a Customer Service Rep and gotten the "We'll look into it" line? Typically when we hear that, we brace ourselves for one of two things:
- A meet and greet with every manager at a business as they transfer your call across the whole company.
- An automated email thanking you for voicing your concerns.
You've been there, I've been there, we've all been there. That's why we've built our company on strong customer service. Although we're able to beat any price listed online, we realize no one will want to shop with us unless we're able to respond quickly if a problem arises.
This commitment makes us stand out. And emails like this one from Robert aren't uncommon:
Customer Service,
I contacted you on the 8th of April, wondering when my watch would arrive. You contacted me on the 9th and said that the matter would be looked into immediately. The watch was on my doorstep the very next morning, the 10th!!
I was happy enough that you had replied to me so quickly by contacting me on the 9th! I can't thank you enough for the wonderful service. You bent over backward to find out where my watch was and I greatly appreciate it.
Customer service like this is very rarely seen these days and it is really nice to know that there are still a few honest, sincere and caring companies out there.
The watch is beautiful and I thank you once again.
Sincerely,
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